Lake Champlain United - Forums

Some time ago I polled the audience here asking about a refresh issue I was having with my newly installed Eagle Fish Elite 480 that was running Navionics Hotmaps in the GPS.

I tried several things that Eagle/Lowrance suggested and got a new card from Navionics. The Issue was unresolved. Contacted Eagle/Lowrance and they provided me with a RMA to return the unit to them. I it on a Friday and they received it on a Monday. That day they contacted me and said they could replace the unit or provide me with a upgrade to any unit I wanted following their price matrix.

I received and installed last nite a New Lowrance Fish Elite 5 color unit that cost me a C/Note for the upgrade. Lit up perfectly clear and used my on hand software. I consider this a real good deal as I Purchased the Eagle from Gander Mountain on closeout January 3 last year for $230 and a week later they called and said they lowered it to $213 and would credit my card. Best price I've seen so far on the Elite 5 is $449 after rebate.

There is a Santa Claus...

Can't wait to wet the boat and give it a try

Both Navionics and Navco had great Customer service and response.

Nice Randy!

MERRY CHRISTMAS

It's because you deserve it!

Randy , I have the 8 and the 7 on the boat, they work well.

very cool Randy!!!!

Looks like you got great service from Lowrance. Congratulations.

That's refreshing to hear from them. I had it out with them a few years ago after I bought my Lund.

Sounds like you were treated right by Gander Mtn also!
Happy Christmas

I had forgeten that Navico still had Eagle as a brand...I think of Lowrance and Simrad...

I also remember their years of sh*t customer service...driving many lake fishermen to Humminbird...

From all recent accounts, though, Eagle/Lowrance/Simrad has reinvented themselves...they're now technology leaders, with very credible customer support, finally. Their high-end stuff from the Simrad division is to die for...
will require home-equity loan, assuming anyone even has equity in a home, that is.

Glad to hear they took care of you for a reasonable price.

I had a great experience with Lowrance support in August. I had a HDS-5 still under warranty (2 years) and I was having an issue with the printing of the bait and game fish at all depths. Figured it was the transducer after a myriad of setting changes. They replaced it under warranty and the thing worked again at 100% signal strength. The warranty folks are based out of New Hampshire. I was able to get thru in less than 3 minutes with minimal wait time on the phone. The support person was very positive as I walked them thru my trial and error process with setting changes and the result was my belief it was the transducer.

One thing I learned from this process I learned every tweak and change known to man with this unit. Learned it's function inside and out.

Oh. Simrad. That is the gold standard.

And the result of great customer service: